Support

Write to [email protected]. Replies usually come within a day or two.

Tip: in BlinkSnip, open Settings, go to About and click Copy system info, then paste it into your email. It tells us your system version and screens, which is usually the first thing we need.

I lost my license key

It's in the email from Polar you got after buying, and in your Polar account (sign in with the email you bought with).

Moving BlinkSnip to a new computer

A license works on one computer. To move it, deactivate it in Settings on the old computer. If the old computer is gone, remove it from your Polar account instead.

"This key is already active on another computer"

Deactivate it on the other computer as described above, then activate again.

My note didn't go into the chat

Click right inside the chat's text box, where you would type. If the chat's window wasn't in front, click into its text box once first, then send from BlinkSnip again. Whatever happens, your note is kept: the card that appears has Copy text and Copy visual, so you can paste it yourself.

Dictation asks for a download

Dictation runs on your computer with a speech model of about 45 MB. Download it once in Settings, under Dictation. After that it works offline.

Alt+S (⌥S on a Mac) doesn't open the highlighter

Another app may use the same shortcut. Pick a different one in Settings, under General, Shortcuts. You can also start the highlighter from BlinkSnip's icon: in the taskbar's notification area on Windows, or in the menu bar on a Mac.

Refunds

Not what you hoped for? Write to [email protected] within 14 days of buying and you get your money back, no questions asked. Mention the email you bought with so we can find the order.

What BlinkSnip needs

Windows 10 (version 1809 or later), Windows 11, or a recent version of macOS.